Warranty

In the event of Product defect or malfunction under normal use by user following the manufacturer’s guidelines, the manufacturer will repair design defects free of charge during the warranty period. Any other defects caused by the user i.e.:- overcharging of the battery, electric current connection default, dropping the unit, incorrect cartridges & plasma pen needles used (not Mikay Health cartridges & needles) or miss use of the device, user attempting to dismantle and repair, all such cases will void Warranty.

Mikay Health suggests you ensure your pen device against natural disasters.

A 6 month Warranty is offered by Mikay Health provided the above criteria is adhered to in this period.

Damages (defaults) prescribed above require that your device is returned to Mikay Health. Thereafter we will investigate route cause of failure. In the event of manufacturing defect the unit will be replaced immediately within the 6 month period. However, if it is discovered that the fault is due to the user, we will return the pen to manufacturer for possible replacement or repair at the uses cost.